CUSTOMER SATISFACTION SURVEY
In accordance with our Mission Statement to "exceed all customers' transportation expectations," we are asking for your opinions on our performance. Please take a few moments to complete the following survey, checking the appropriate boxes. To conclude the survey, rank the five most important items to your organization, using 1 as the most important and 5 as the least.
          THANK YOU!

How would you rate our...
Exc
Good
Avg
Fair
Poor
Rank
"On Time" Deliveries?
"On Time" Pickups?
Courtesy & Helpfulness of Drivers?
Communications?
Completeness and accuracy of claims?
Billing procedure? Is it accurate & timely?
Condition of Delivered products?
Compared to other carriers, how are we to deal with?
How do you perceive our relationship with your suppliers or receivers?
Overall performance?

Your Name *
Contact Phone
Contact E-Mail
Your Company Name *
Your Company Address
Address
City
State
Zip

Are we professional? Yes No

What one service are we not currently offering that you would like to see added?

What do you like best about doing business with us?

What is your PET PEEVE with us?

If you were to own a logistics company, what would you do different from Fischer Trucking?

Other Comments: